Customer service was responsive, I ordered bare root trees for spring delivery, and they were getting them ready to ship while our ground was still frozen. I sent a quick email, and got the shipment delayed a few weeks. Trees arrived in good condition, planted them same day, hoping for fruit in a couple of years.
I got my trees in good shape and packed well. I planted them couple of days later because I had to get them at post office.
Tree arrived in excellent condition. It was a gift for a friend and was quite a surprise for him.
For a non gardener, the directions were easy to follow, and the tree was easy to plant.
Trees arrived neatly packaged and had great instructions for planting. Like that they had a stake already attached.